Return and Refund Policy
Chargeback Policy
We have a strict stance on unauthorized chargebacks and will take necessary action against any attempts to dispute valid transactions. Our orders are fulfilled efficiently, and our support team is available 24/7 to address any questions or issues. For this reason, unjustified chargebacks are considered unacceptable.
60-Day Return Policy
We provide a 60-day return window, starting from the date your item is delivered, giving you ample time to request a return.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must remain in their original state — unused, unworn, with tags attached, and in their original packaging.
- Proof of purchase (such as a receipt) is required.
How to Request a Return
- Reach out to our support team to begin the return process.
- Once your request is approved, we will share instructions on how to return your item.
- Returns sent without prior authorization will not be accepted.
Please note:
- Customers are responsible for covering the cost of the return shipping label.
- Refunds cannot be provided for sale items.
If you have any questions or need assistance, our support team is happy to help:
Email: upparel.hello@gmail.com